Customer Service/Data Entry Specialist

About Swiftax:

At Swiftax, we're more than just an accounting and tax firm. Situated in Toronto's thriving business district, we fuse precision with personability, ensuring our clients' financial journeys are both accurate and approachable. If you're someone who thrives on organization, loves helping people, and has a keen eye for detail, we'd love for you to be a part of the Swiftax family.

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Position Summary:‍

Swiftax is seeking a dedicated Customer Service/Data Entry Specialist to be the frontline of our client interactions, ensuring impeccable data accuracy and delivering top-notch client support.

Position: Customer Service/Data Entry Specialist

Location: Toronto, ON

Job Type: Full-time

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Your Role with Us:

1. Act as the first point of contact for clients, addressing queries, concerns, and providing information about our services.
2. Input and update client information in our database with high accuracy.
3. Collaborate with the accounting team to gather and organize financial data.
4. Schedule appointments and manage calendars for our accountants and tax specialists.
5. Maintain strict confidentiality of all client financial data and personal information.
6. Ensure timely and accurate data entry for all client transactions and records.
7. Continuously improve knowledge about Swiftax's services and offerings to enhance client interactions.

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What We Hope You Bring:

1. High school diploma or equivalent; post-secondary education in a relevant field is a plus.
2. Minimum of 1-2 years in a customer service role; prior experience in data entry is a bonus.
3. Familiarity with accounting or tax terminology would be beneficial.
4. Proficiency in using CRM software and Microsoft Office Suite.
5. Attention to Detail: Exceptional accuracy in data entry tasks.
6. Communication: Strong verbal and written communication skills.
7. Organization: Ability to multitask, prioritize, and manage time efficiently.
8. Customer-Centric: A genuine desire to help clients and provide an outstanding service experience.

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Why Swiftax?

1. Competitive hourly wage with potential for performance bonuses.
2. Opportunity to grow and learn within a reputable accounting firm.
3. Supportive and collaborative work environment.
4. Modern office space conveniently located in downtown Toronto.
5. Regular team-building events and workshops.
6. Access to continuous learning opportunities related to accounting, tax, and customer service best practices.

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The Next Step:

Ready to make a significant impact at Swiftax? Send your resume and a brief cover letter highlighting your customer service triumphs to careers@swiftax.ca. Please use "Customer Service/Data Entry Application - [Your Name]" in the subject line.

Every application is a story waiting to be read, but only those selected for an interview will be contacted. Join us, and let's make every client's experience at Swiftax exceptional!

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